Shipping & Returns FAQs

When will my order arrive?

Most orders are processed within 2–5 business days.
Estimated delivery times vary by location and are outlined in our Shipping Policy.

Do you offer free shipping?

Available shipping options and any applicable offers are applied automatically at checkout.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details.

What if my order is lost in transit?

If your order hasn’t arrived by the estimated delivery date, contact us within 20 days, and we’ll review it with our fulfillment partner.

What if my item arrives damaged or misprinted?

If your item arrives damaged, defective, or misprinted due to a production error, contact us within 20 days of delivery with photos, and we’ll help resolve it.

Do you accept returns or exchanges?

Because our products are made to order, we don’t accept returns or exchanges for change of mind, size, or color selection.

Can I cancel my order?

Orders can only be canceled before production begins. Once production starts, orders can’t be changed or canceled.

What if I entered the wrong address?

Please double-check your address at checkout. Orders affected by incorrect or incomplete addresses may require reshipment at the customer’s expense.

How do I contact you?

You can reach us anytime at info@hearthistodayofficial.com

Additional Information

For more details about shipping timelines, delivery expectations, and international orders, please review our Shipping Policy.
If you need clarification on refunds, replacements, or order eligibility, our Returns & Refunds Policy provides full information.

If you still have questions after reviewing these pages, feel free to contact us. We’re always happy to help clarify your order status, delivery concerns, or product issues.